Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Charged twice for booster

Hi,

last week I tried to purchase a booster in candy crush to finish off a game, an error came up whilst trying to purchase and it confirmed that the purchase had been unsuccessful, so I tried again and it went through. Yesterday I received an invoice from apple charging twice at 6.99 each yet I only received 1 lot of boosters, please refund my account of 6.99.

Accepted answers

All comments

Hello,

I am sorry to hear that this happened.

In order to obtain a refund you will need to contact iTunes as they handle all refund requests directly.

Find the email receipt that iTunes sent you after making the purchase. Now tap on the “Report a problem” link in underneath the item that you didn’t receive. You will then be provided with instructions on how to request a refund from iTunes.

Kind regards,

Johnny

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Accepted answers

All comments

Hello,

I am sorry to hear that this happened.

In order to obtain a refund you will need to contact iTunes as they handle all refund requests directly.

Find the email receipt that iTunes sent you after making the purchase. Now tap on the “Report a problem” link in underneath the item that you didn’t receive. You will then be provided with instructions on how to request a refund from iTunes.

Kind regards,

Johnny

Changing from Facebook Account to Gmail
I used an old Facebook account to create one for my Candy crush Saga game. Is there a way to change it and use my Gmail instead?
New gift card pop up is freezing and crushing multiple games
Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.
Porque eu comprei busters e nao entra na hora
Eu compro busters e nao entra na hora que eu compro
not play candy crush
can not play candy crush, help.
Gift card
I got a pop up saying unlimited play for 1 hour with perks And nothing after no play or perks 🤷‍♀️

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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