Johnny_Ryall

Royalty

Comments

  • Hello Mike, There are a few different promotions taking place in Farm Heroes at the moment. Could you please post a screenshot to confirm which promotion you have and also so I can see the error. Kind regards, Johnny
    in Events-Quests section issue Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Gold bars Comment by Johnny_Ryall March 2017
  • Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
    in Can't access store Comment by Johnny_Ryall March 2017
  • Could you please post the screenshot you have captured and also let me know what device you are playing on. Thank you.
    in Level 2142 Comment by Johnny_Ryall March 2017
  • I'm sorry Tim, there are no known issues with this from our side so I cannot offer any further support. I can add your progress to a Kingdom account if you are happy to create, however this means you won't be able to see/play with your Facebook friends. Let me know if you wish to do this.
    in Help me connect Comment by Johnny_Ryall March 2017
  • Hello, Thank you for your post. I'm sorry but it is not our policy to refund gold bars in this scenario. Please refer to the Terms & Conditions that apply when playing our games. Specifically section 4: http://about.king.com/consumer-terms/terms/en Kind regards, Johnny
    in Lost Gold Bars Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Boosters lost when tablet powered off Comment by Johnny_Ryall March 2017
  • Hello, I'm sorry but unfortunately boosters do not transfer between devices. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny
    in Boosters gone Comment by Johnny_Ryall March 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. For more information about the Sugar Track, please read here:…
    in Still issues Comment by Johnny_Ryall March 2017
  • Hello, Thank you for posting. Concept, design, implementation, support and maintenance of our games is a long and complicated process. While we are always dedicated to providing the finest in mobile gaming fun, we often need to test new features and evaluate possible tweaks to our pricing structures, to ensure our games…
    in the price of gold bars Comment by Johnny_Ryall March 2017
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