Comments
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Hello, Please check now as I have resent the message. Kind regards, Johnny
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Hello Ellen, There are currently only 2330 levels available on Facebook and 2300 on mobile. Could you please check that you have input the correct level into your question. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, The ticket number is only a reference number. If you have a question then you can search for an answer using the search bar above and if you don't find an answer then you can ask the community to help you. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Thank you for your question. Its normal that we test our promotions and events before releasing them. Unfortunately I cannot promise when/if an event will be released for all as this changes all of the time. You are still able to play and enjoy the main game. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
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Hello Margret, Please refer to this thread for more information: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here The Sugar Drop event isn't available to all players, this goes for all devices also. It can change profile as mentioned in this thread. Kind regards, Johnny
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Hello Beth, Lives, along with boosters are saved directly to your device's memory. This means that they do not transfer between devices. Lives in the game refresh for free so you are still able to play and enjoy the game. Kind regards, Johnny
