Johnny_Ryall

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Lost ALL Levels after changing to a new PC Comment by Johnny_Ryall January 2017

Hello, Please run through the steps here to help narrow down the cause of the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

in no sound Comment by Johnny_Ryall January 2017

Hello, This can happen if you have changed the time on your device (due to travelling or other reasons) To fix the issue, please open the map screen in the game and check how long you have to wait for the next life. Now set the clock on your device forward by that amount of time. For example, if the game says “100 hours…

in How do I change my Candy Crush Saga timer back to the way is should be? Comment by Johnny_Ryall January 2017

Hello, Thanks for posting. Could you please confirm if this issue is still affecting your game? Please try the game in another browser and let me know if this loads for you. Kind regards, Johnny

in FB game won't load Comment by Johnny_Ryall January 2017

Hello, Thanks for posting! I'm sorry but this option is not available in Candy Crush Soda. The option to use your Facebook voucher is available in Candy Crush Saga. I apologize for the inconvenience. Kind regards, Johnny

in Why am I not able to use my 15$FB card I recently added to my account? It seems to take me back to Comment by Johnny_Ryall January 2017

Hello Claire, Could you please let me know how you saved your game previously? Kind regards, Johnny

in Level progress lost Comment by Johnny_Ryall January 2017

Please follow the steps here to help you to reconnect: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

in Unable to connect Comment by Johnny_Ryall January 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in I had to delete and reinstall the app as the game froze. I lost 45 levels now. Can you help? Comment by Johnny_Ryall January 2017

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

in Why I lost my progres? Comment by Johnny_Ryall January 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Jelly Crush Lives Not Refilling Comment by Johnny_Ryall January 2017

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