Johnny_Ryall — King Community

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Hello Nicole. Thank you for your post. I have checked your game account and your progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

in Lost levels Comment by Johnny_Ryall January 2017
Hello, Thank you for your posting. Level 620 is the last available level on mobile devices right now. Please make sure you have automatic updates turned on and when the new levels are released they will be downloaded automatically. Kind regards, Johnny

in I'm playing candy crush jelly and after level 620, theres a paintbrush. I touch it and nothing happe Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny

in when play candy crush saga, my gold bars decrease and I don't remember using them. Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny

in Candy Crush did not advance me to the next level Comment by Johnny_Ryall January 2017
Hello Vixen, Thank you for posting. Please refer to this post for further information about boosters and how/why they can be lost: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 The in-game boosters are not collectables, there is no purpose to collecting them. The booster wheel gives you a daily…

in KING: YOU NEED TO FIX THIS ISSUE A.S.A.P. Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny

in Why were 30 of my gold bars taken when the app store couldn't be reached? Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny

in Refund for 10 gold bars lost because game froze? Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny

in Bought 14.99 bars and boosters Comment by Johnny_Ryall January 2017
Hello, Thank you for the further information. I have checked this out and the error message is not related to our games. The error occurs within the frame where the game should load and not inside the actual game. I recommend checking that your adobe flash player is up to date and also that you have javascript running and…

in Error message for FB problem Comment by Johnny_Ryall January 2017
Hello, Thank you for posting. There are currently 1240 levels available on mobile devices. Please go to the app store (Google Play) and download and install the latest update. Then you will be able to continue your game. Kind regards, Johnny

in Why has Candy Crush Soda Saga stopped on level 725 on my phone? Comment by Johnny_Ryall January 2017