Candy Crush Saga

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Lost levels

King_admin

This discussion was created from comments split from: Have you lost your levels? Here's how to get them restored..

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Johnny_Ryall

Hello Nicole.

Thank you for your post.

I have checked your game account and your progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

Nicole-16

I WAS ON LEVEL 2011 (YES IM OBSESSED) AND MY APP KEPT CRASHING SO I REINSTALLED AND IT LOST ALL PROGRESS. I HAVE ZERO DESIRE TO START OVER.