Johnny_Ryall

Royalty

Comments

  • Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny
    in My progress has reset back to level one.. Ticket-Id:4324695 Comment by Johnny_Ryall January 2017
  • Hello Tina, Thank you for posting. If you are having an issue with one of our games then please try to provide more information when you post. The community site is here to help you but we need more detail such as what the issue is, what device you have. There is also a search feature at the top of the page where you can…
    in Why can't I play candy crush Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny
    in New payment dispute by customer (4154599) Comment by Johnny_Ryall January 2017
  • Hello Sookie. Thank you for posting. I'm sorry but it is not our policy to refund in these instances. We can only refund where the player has not received the items that they paid for our where there was a technical issue with the purchase from our side. As you have received the items you paid for I can only recommend the…
    in Refund Comment by Johnny_Ryall January 2017
  • Hello, Thank you for posting. Could you please comment on what the issue is that you are having with Candy Crush as there is no information in your post. Please also let us know what device you are using and if you have tried anything to resolve the issue previously. Kind regards, Johnny
    in What's happening w candy crush? Got notified that there was a problem and u were going to notify us Comment by Johnny_Ryall January 2017
  • Hello Lynnie. Thank you for your post. Could you please confirm that you have followed the steps in our troubleshooting thread: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Please try these first. Could you also confirm if this issue only happens with King games or whilst…
    in Error message for FB problem Comment by Johnny_Ryall January 2017
  • Hello Liz, Thank you for your reply. As the post indicates, the boosters are saved to the app memory, so there is no problem our side, it's just that right now, the app isn't designed to save them if deleted or updated. Kind regards, Johnny
    in Fed up, poor customer service Comment by Johnny_Ryall January 2017
  • Hello. Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this. Kind regards, Johnny
    in Candy Crush Saga Free Boosters Comment by Johnny_Ryall January 2017
  • Hello all, In relation to this issue, there are some newer levels that have been released that should not have been made available. The levels are still in testing so we cannot guarantee their performance right now. Of course, we are looking into this and it's probable that the levels will change/update when they are…
    in What's up with level 2255? It won't drop any fruit. I have wasted tons of boosters on this level! Comment by Johnny_Ryall January 2017
  • Hello Liz, I can see that one of community members answered your initial question but you did not reply? The site here is used by other players as well as moderators and we all try to help each other out. There is also a search function at the top of the page where you can look for answers to your question. This is how the…
    in Fed up, poor customer service Comment by Johnny_Ryall January 2017
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