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i need a refund on a $4.99 gold bar purchase. I purchased the gold bars but the app constantly crashes and I can't play anymore. I think it's unfair that I paid for something I can't play.
Hello Sookie.
Thank you for posting.
I'm sorry but it is not our policy to refund in these instances. We can only refund where the player has not received the items that they paid for our where there was a technical issue with the purchase from our side. As you have received the items you paid for I can only recommend the steps here that should help with the crashing issue.
Please read through the thread, check your device is supported and follow the steps:
Loading/Crashing issues: iOS - Questions - King Care
Kind regards,
Johnny
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
