Johnny_Ryall

Royalty

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Cindy, Please understand that the change is a requirement from Facebook. Read more about it here: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny

Hello Renee, Here at King we are currently in the process of rolling out a version of Candy Crush that will run on HTML5. You can read more about it here: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Not all players have this new format, so it could be that your game is running on HTML5 and your mother's…

Hello Doris, Here is a thread with some troubleshooting steps that should help you out if your game isn't loading: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Try them and let me know how you get on. Kind regards, Johnny

Hello, Here on the site, if you visit the site from a computer, above the message box you will see the option to attach an image. Kind regards, Johnny

Hello Gwyn, When you fail a level, a pop-up message will appear that will advise as to why you didn't pass it. Take note of this message. If you require any assistance to help you understand why you didn't pass it, then please post a screenshot here. Kind regards, Johnny

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello Peter, There are no known issues with the Booster Wheel right now. Can you confirm if this is on the old Flash version of the game or the new HTML5 version (this version has a new 'downloading' bar instead of the standard loading bar) Thank you, Johnny

Hello, I'm not sure I know what the 'clock' is that you are referring to, could you please post a screenshot from your game so that we can clear this up for you. Kind regards, Johnny

Hello, Thank you for posting. Dreamworld has now been removed from the game is it ended back in June 2015. https://care.king.com/en/candy-crush-saga/dream-world-disappeared In regards to the new game format, you can read more about why it's essential here: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind…