Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush will not load on my facebook page but will load on other profiles on my computer? Why?

Renee_Adair_Volk

I have been playing Candy Crush for years and within the past month or so it will not load on my fb account. My mom also uses my laptop and can log into her facebook account and play Candy Crush no problem so my computer is not the problem...It appears there is an issue with my actual facebook account loading Candy Crush? How is this possible?

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Renee_Adair_Volk

Well, my laptop crashed and I had to purchase a new one. It is loading just fine on my new laptop! Thanks for the suggestion!

Hello Renee,

Here at King we are currently in the process of rolling out a version of Candy Crush that will run on HTML5. You can read more about it here:

https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5

Not all players have this new format, so it could be that your game is running on HTML5 and your mother's game is still running via Flash.

Please follow the steps provided in the thread and let me know if this answers your question.

Kind regards,

Johnny

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Accepted answers

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Hello Renee,

Here at King we are currently in the process of rolling out a version of Candy Crush that will run on HTML5. You can read more about it here:

https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5

Not all players have this new format, so it could be that your game is running on HTML5 and your mother's game is still running via Flash.

Please follow the steps provided in the thread and let me know if this answers your question.

Kind regards,

Johnny

Renee_Adair_Volk

Well, my laptop crashed and I had to purchase a new one. It is loading just fine on my new laptop! Thanks for the suggestion!

account
hello I already have a kingdom account on my old device I need ur help to switch my account on this device and never lose my progress
Level freezes mid-play, losing boosters and win streak
level 7928 game froze. Lost super color bombs again bumped out of races and lost win streak again. It’s not my internet. Getting tired of having to spend money, earning things and getting bumped out by freezing. Its frustrating
different level on facebook than on King account app.
How can I get my facebook candy crush on the same level as my King account candy crush app?
Why do some features show on one account but not another?
Why dont i get Candy royal competition on my game like i do on my other account? Also this account i don't bakerbox but my other account do. Why is that? I know these usually come once in a while but after I had to start the game over it stopped coming. Can you guys please fix it
Help with level 11526
I have gotten to level 11526 bur can't get past. Anybody have suggestions?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…