Kevin_

Game Expert

Comments

  • Thanks for confirming that! I have gone ahead and ensure that your correct account was credited this time!
    in Jelly mode board issue Comment by Kevin_ February 17
  • Hi there, I appreciate that, but could you please confirm all the information requested? This is vital so we can ensure to report the correct Ad. Thanks!
    in offensive ads Comment by Kevin_ February 17
  • Hi, can you please double click on the "King" logo, that will display your ID so you can share it with me.
    in ΠΡΟΔΟ ΜΟΥ Comment by Kevin_ February 17
  • Hi, I am sorry to hear that you are not having the best experience with the game. We certainly appreciate your comments and sharing precisely what has hindered your enjoyment. Trust me that it is invaluable and it is helpful so we can continue to work on improving and hopefully have you playing and enjoying the game again…
    in Its been nice playing. Comment by Kevin_ February 15
  • Hi @jeysaw, I am sorry to hear that you are not getting video Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in No Ads Comment by Kevin_ February 14
  • Hi again, I appreciate the additional details. yes we are happy to get you back to your level with your King account connected where you currently see no progress, but please note we asked on the other thread to share the User ID of this new account with no progress you are connected to so we can help with your levels. Can…
    in ΠΡΟΔΟ ΜΟΥ Comment by Kevin_ February 14
  • Awesome! Thank you for confirming that, yes you are in the latest app version. I appreciate your report, I have shared it with the team so that I we can further look into the issue with the Star tournament. Thanks!
    in Star Tournament Over? Comment by Kevin_ February 14
  • Thanks @Andres-2 for following that and I am sad that reinstalling did not help. As for your boosters, do not worry as I have already restored them and as for the visual issues I have shared it with the team so it can be further investigated. Thank you again for all your efforts and reporting this.
    in Jelly mode board issue Comment by Kevin_ February 14
  • Thank you for the additional details. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…
    in Sync between 2 devices Comment by Kevin_ February 14
  • Thank for the additional information, please capture a screenshot of your inventory before reinstall so I can help with your items after reinstalling. Let me know the outcome!
    in Jelly mode board issue Comment by Kevin_ February 13
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