Laura_Grosvenor

Champion

Comments

  • Hello Zoe!! How are you today? Can I ask if you were connected to FB or The Kingdom? If you were, all you have to do is re-connect back to either one and your progress will be restored. If not, I can elevate this to a moderator to see if they can't help you get that progress back. Thanks for writing to King Care and I hope…
    in I deleated my progress by mistake Comment by Laura_Grosvenor March 2018
  • Hi speedy! Thank you for writing to King Care! Have you tried disconnecting then reconnecting to FB or the Kingdom? Also, you can try uninstalling and reinstalling the game itself to see if that helps. If those troubleshooting tips don't work, let me know and I can elevate this to a moderator so they can see what has…
    in I went from level 3161 back to 2825 I updated my html5 browser and still nothing Comment by Laura_Grosvenor March 2018
  • Thanks Tracy! I was just about to answer this. 
    in Jackpot non reçue Comment by Laura_Grosvenor March 2018
  • Hello Pierre! I feel your frustration when playing and playing and it seems as if each board had been set up purposely for you to fail. Have you gone to YouTube to see if there are videos that will help you see how another player had cleared that board? You know what is funny? I go to YouTube to look up a help video…
    in LVL 2689 Comment by Laura_Grosvenor March 2018
  • Hi Aeg! I understand how frustrated you get at some of these levels. Have you gone to YouTube to check out videos of how to play them? I know, personally, that I have to go watch videos quite often now that I am nearing level 2000. I get stumped on how anyone could pass a level that seems impossible, and once I see how…
    in Very Frustrated!! PLEASE HELP!! Comment by Laura_Grosvenor March 2018
  • Hi Kym! I just wanted to write you to let you know that King is aware of this issue, and they are still working on it. I will post an update as soon as I get one from the team. :) I know it is annoying as heck (it happens to me a lot too!) and I am hoping with the rest of the players that it is fixed soon. Have a wonderful…
    in Colour bombs and coconut wheels glitch Comment by Laura_Grosvenor March 2018
  • Hi Sudan! I am sorry to hear you are still having issues with this. Can I ask if you have also tried uninstalling and then reinstalling the game? That sometimes helps resolve issues. Also, you can try clearing the cache on your tablet, if you haven't already, to see if that helps. I can elevate this to the Moderator so she…
    in I lost my progress from my phone when I tried to candy crush on my tablet Comment by Laura_Grosvenor March 2018
  • Hello Malav! I believe that the answer is that there are different teams working on the different platforms (PC, phones) and so King releases new levels for Android/iOS sooner than for the PC for some reason. That is why there is such a gap in the level numbers. I hope that answered your question, and I hope you have a…
    in how to move ahead from level 2825 Comment by Laura_Grosvenor March 2018
  • Hello Madhon! I know this issue is extremely annoying and I actually have been experiencing this myself, so I know how you feel. I also know that the King team is aware of this issue and is working on a solution to it. I hope they find a solution soon (it is hard to play some levels I agree) for all of the players affected…
    in Colour bomb blow of for no reason Comment by Laura_Grosvenor March 2018
  • HI Jose. I am sorry that you are finding this so frustrating. Believe me, the SuperStars are feeling the same way now and I am sure so are a lot of players. I wish I knew why they are doing this, and there has been lots of discussion already about this, but we don't get any answers either. We will be taking this to the…
    in Is there anyone out there who can explain this to me? Comment by Laura_Grosvenor March 2018
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