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tried to re sync and reconnect through Facebook followed instructions given by Anna still can't get my progress back
@Sudan I have sent you a private, please answer my questions so we can get you back on track :-)
Thanks!
Thank you ! For all your help ! I have uninstalled candy crush on my phone , tablet and reinstalled and cleared the cache on both aswell .but still didn't get my progress back.
@Laura thanks for passing this on
@Sudan Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Hi Sudan! I am sorry to hear you are still having issues with this. Can I ask if you have also tried uninstalling and then reinstalling the game? That sometimes helps resolve issues. Also, you can try clearing the cache on your tablet, if you haven't already, to see if that helps. I can elevate this to the Moderator so she can help you get your progress back. Thanks for writing again and have a wonderful candy day!
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…