Comments
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Hi there Andreas! I have some GOOD news! I was informed (and I have confirmed) that the King team has now fixed this issue!! You can try it yourself now, and it should load just fine. :) I was playing earlier (darned Jelly Queen level) and I can confirm that it is indeed fixed. Good luck and thank you so much for being…
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Hi Annie! A lot of connection/level issues can be solved by making sure you are connected to either FaceBook or the Kingdom. It might help to disconnect then reconnect to see if that solves the problem. If not, you can try clearing the cache on your computer (laptop, desktop, tablet, etc.) or on your phone and then…
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Hi there Randy! I have some GOOD news! I was informed (and I have confirmed) that the King team has now fixed this issue!! You can try it yourself now, and it should load just fine. :) I was playing earlier (darned Jelly Queen level) and I can confirm that it is indeed fixed. Good luck and thank you so much for being…
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Hello there, Rayna! I have asked some of my fellow SuperStars about this, so hopefully one of them will be along to help you further with this. If we can't find an answer ourselves, we will let the Mods know and they may be able to help more. Thanks for writing and have a great day!!
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Hello Cheryl! Thank you for contacting King Care. Can I ask if you are connected through FB or The Kingdom? If you are, you can try disconnecting from it, and then re-connecting. That solves a lot of the issues of syncing, at least for myself. You can also try uninstalling and reinstalling the game. If you are connected to…
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Hello Lylyca! Thanks for writing to King Care! Can I ask if you have an email that is connected? I can make sure a Mod sees this and hopefully, someone can assist you further. I am sorry for the inconvenience and I hope you have a lovely day.
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Hola Merchi! Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/ que tengas un día maravilloso!
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I can certainly ask. The mod will be back tomorrow morning and I will ask her to take a look at this again to see if there are any updates. Thanks for replying again! I am so sorry for your inconvenience.
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Just tried to load this myself on my laptop, and it got stuck on "Searching for new levels" and is stuck there now for a while. I am using Windows 10 on an HP laptop. Just updating...please let King know if you are still having problems everyone!
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Hello Shalu! Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community. Don't worry you can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 There are…
