Comments
-
Hi there Geoff! I am not sure if progress can be restored if you aren't connected to FB/the Kingdom, but I will ask the SuperStars and the Mods to get an answer for you. Thank you so much for contacting King Care and have a really great day!
-
Oh, dear. Thank you Elsa...I would like to add something too. Firstly, I am so sorry for your loss Liz. It must be so painful, and I know I have lost a lot of my relatives in the past few years, so I can understand. Secondly, I think Elsa got it right. The family has to shut down the FB page for her, and then it will…
-
Hi Debra!!! Thanks for contacting King Care! Can I ask if you were connected through FB? If you were, all you have to do is reconnect to FB and your progress, which had been saved, will be restored. I know this happens to me sometimes, and reconnecting fixes it for me. I wish you luck and don't hesitate to holler at me if…
-
Hi there Howard! Can I ask if you are connected to FB? If you are, you can try disconnecting it and then reconnecting to FB again. That has happened to me (started me at level 1) and reconnecting got me right back to where I was, helmet (with all those yummy boosters!) and all. Let us know if you need more assistance. I…
-
Hi Karen. Thank you for writing to King Care! Normally, we don't answer purchase questions here in the community, as they require sensitive information from you to allow the King Care staff to look into the issue, but since this seems like an ongoing issue that a lot of people are having, I brought this up to the King…
-
Hello there Philip! That is an interesting question. Let me ask my fellow SuperStars if they know why this might be happening. I have the ranking thing on my Candy Crush (I am on level 1730 and my rank is 41) so I am not sure how it is calculated since I am a lesser level than your wife is, yet my ranking is higher. This…
-
Hello Spelletis! I am not really clear about what you're asking. It looks like you're saying your game reset back to level one, is that correct? Are you playing through FB? If you have Facebook, you can clear the cache and then reconnect to FB again, and the levels should be back to where you were. If all else fails, you…
-
Hello Janice! Thanks for contacting King Care! I have asked my fellow SuperStars about this one, and if we can't find the answer for you, I will let the King team know tomorrow for you. Thank you for being patient and have a wonderful day!
-
Hola, IrisyzAldi! Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/ ¡Que tengas un buen día!
-
Hi Levick. That is a good question that I can bring up to King. I will let the Mods know this idea and they can pass it on to the right people. I have this as one of my favorite games too, and I would LOVE to have a booster wheel like Papa Pear has or a Daily Calendar sort of thing like Candy Crush has. :) Thank you for…
