MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Silvia, Your credit card might have been denied for a number of reasons. First, please make sure that all the personal information you entered is correct and that it exactly matches the records on file with the credit card bank. You should also ensure that your card validates transfers, and that your credit card balance…
    in my credit card do not work when trying to pay extra gold Comment by MarkHawk June 2017
  • Hi parlady99, Thanks for your kind feedback which has been send to the Game Studio for Candy Crush Saga :-) Kind regards, - Mark, Team King Care
    in level 2542 Comment by MarkHawk June 2017
  • Hi Beth, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I passed level 7 in treasure cave and was supposed to get 2 prizes. But when the chest opened, I got Comment by MarkHawk June 2017
  • Hi Amber, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in Beginners Bundle Comment by MarkHawk June 2017
  • Hi Amatullah, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in progress lost Comment by MarkHawk June 2017
  • Hi Lezned, Please check if you have the latest version of Candy Crush Saga installed on your mobile device. Candy Crush Saga currently has 2525 levels available on iOS and Android devices and 2555 levels available on Facebook and King.com Kind regards, - Mark, Team King Care
    in why is candy crush so far behind on android phone.. Comment by MarkHawk June 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost my level progress coz I had to restore my phone to factory setting Comment by MarkHawk June 2017
  • Hi, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
    in Rebrand the levels Comment by MarkHawk June 2017
  • Hi Rachel, Thank you for using King Care. Kindly post your question on Paradise Bay's website located here: http://paradisebaygame.com/ You can either post in the forums: http://paradisebaygame.com/forums or contact the support staff directly: http://paradisebaygame.com/support.html Kind regards, - Mark, Team King Care
    in Paradise bay is taking my coins, but not giving me the items. Comment by MarkHawk June 2017
  • Hi Max, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost all my progress in candy crush saga Comment by MarkHawk June 2017
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