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when i logged out of my account and logged into my husband's on my android, he advanced up to my level and i lost all my boosters on my account, can this be fixed?
Hi,
Kindly get your husband to contact us so we can verify his game account and place him on correct level again.
Boosters and lives are stored locally on your mobile device - in case of un/re-installing, connectivity errors, clearing cache or data overwrite, these items can in worst case get erased. I strongly suggest that you do regular backup of your mobile data. In case something happens you will then be able to restore your game data from the backup.
We do guarantee Boosters (purchased ones) and Gold Bars, however we will not generally compensate any lost boosters players have won in the free daily win or free campaigns.
I suggest you create individual user profiles on your mobile device. This way you'll be able to switch profile and maintain connectivity to Facebook. Kindly see this article on how to create multiple accounts on Android devices: https://support.google.com/nexus/answer/2865483?hl=en
Kind regards,
- Mark, Team King Care
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
