MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Kristine, I am sorry that you have experienced an issue with your purchase in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in hi i purchaswd a package of boosters wtc and they are gone? can you help? Comment by MarkHawk June 2016
  • Hi Linda, I am sorry that you have experienced an issue with your purchase in Pet Rescue Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in I purchased gold bars. Did not receive hem, tried again to make the purchase and was told it had alf Comment by MarkHawk June 2016
  • Hi Tomie, I am sorry that you have experienced an issue with your purchase in Blossom Blast Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in I purchased ten bars but they haven't arrived! Plus crashing problems! Comment by MarkHawk June 2016
  • Hi Frank, Candy Crush Soda Saga will soon be updated for Kindle devices. Please check the Amazon Store for updates to the game: https://www.amazon.com/King-Candy-Crush-Soda-Saga/dp/B00W6XM002/189-5821386-6398605?ie=UTF8&*Version*=1&*entries*=0 You can also set your tablet to automatically update apps once they become…
    in Kindle and 865. Comment by MarkHawk June 2016
  • Hi, I have checked your game account and located the issue. You will now have all animal helpers available in the game. Kind regards, - Mark, Team King Care
    in need to unlock companions at level 550 Comment by MarkHawk June 2016
  • Hi Dave, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Lost progress Comment by MarkHawk June 2016
  • Hi Lafelle, 50 Gold bars are awarded once you start playing Candy Crush Jelly Saga. I can see that you recently have started playing the game and that you have all 50 gold bars at your disposal. Please start the game and you can see the amount available top left corner of in the game window. Kind regards, - Mark, Team King…
    in Free Gold Bars for playing Comment by MarkHawk June 2016
  • Hi Latecia, I did a bit of research and found that you played Candy Crush Saga for the first time on Facebook on 30th of April 2013. Looks like you have started playing on your iPhone first :-) Kind regards, - Mark, Team King Care
    in Is there any way to find out when I started playing Candy Crush? Comment by MarkHawk June 2016
  • Hi Abigail, Your game progress are stored on our server so I believe the issue might be that you are not connected from the game to your Facebook account. This could be due to that you have set your mobile to not allow roaming or other limitations in the mobile Internet connection. You might want to try playing the game…
    in Progress not updated when changed country. Comment by MarkHawk June 2016
  • Hi, I am sorry that you have experienced an issue with receiving your bonus items in Farm Heroes Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Daily Bonus, Farm Heroes Comment by MarkHawk June 2016
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