QueenB

Community Manager

Thanks so much for taking the time to share these ideas @KiwiBird97 It’s always fun to see how players imagine new ways the game could grow, and both of you clearly put a lot of thought into this 😃 Saga Adventure and long term progression are topics the team reviews often, and suggestions like these help us understand what…

Hi @Vonnyvon45 sorry to hear the daily reward didn’t activate for you. I can see a few hours have passed since you posted, so I’m guessing the 2-hour Colour Bomb hasn’t shown up for you at all. For future reference, the booster should activate the moment you start a level. You’ll see the timer on the pre-game screen before…

Hi @John1412 thanks for the detailed explanation. When a game restarts like that after leaving the app for a moment, it usually means the device closed the game in the background to save memory. That would cause the level to reset and your win not to register. Let’s try a few things to help keep the game running properly:…

Hi @baharnarenj5002 I understand that dealing with restrictions and needing to use a filter breaker is very frustrating. I’m not dismissing your experience at all, and we appreciate that you choose to play our game despite the extra steps you need to take. The difficulty here is that the connection issues you’re facing are…

Hi @mariabg22 , welcome to the Community 😃 I noticed you’ve created several posts that don’t include a question or any details. If you’re trying to get help with your game, please let us know what the issue is so we can assist you. You only need to create one discussion. We’ll answer you there 😉

Hi @TheophilusGray87 The error you’re seeing is coming from Facebook itself, and we’re not able to help with issues on their platform. The best thing to do is check Facebook’s help pages or contact their support directly. If you’re having trouble with one of our games, like Candy Crush Saga, just let me know what’s…

Hi @baharnarenj5002 Thanks for reaching out and I get how frustrating it is when the game won’t connect. Unfortunately, we can’t support or troubleshoot VPN-related connections or bypassing restrictions, and we don’t have specific regional fixes we can apply. The error you’re seeing usually means the game can’t reach our…

I hear you, and thanks for sharing this @PyroFunk We know it can feel confusing when different players see different features. Some events and mechanics are tested with smaller groups first so the team can make sure everything works well before deciding if it should go wider. Your feedback is really helpful though and I’ll…

Hi @Sunshinecrusher Thanks for checking in. The Candy Unwrapped Tournament is not shown to all players. A small group is always excluded for technical reasons or testing needs, so if it does not appear for you after playing a few levels, it usually means your game is not in this group for this event. You will still have…

Thanks for sharing your screenshot @teeweiping The Candy Unwrapped Tournament is not shown to all players, so if it hasn’t appeared after playing a few levels, it usually means your game was not selected for this one. Nothing is wrong with your game. You should still receive the other winter events like Winter Cup, Pins…