QueenB

Community Manager

Hi @SabrinaM 🌸 That’s a great way to approach it! Sometimes the most fun part is just seeing how far you can climb and enjoying the ride along the way. Wishing you lots of sweet matches and plenty of blue Candies on your journey 🍬💙 Let us know how far you make it, we’ll be cheering you on 🥳

Hi everyone 👋 Qualifier Round 2 has now started ⭐ If you didn’t make it through Qualifier 1, this is your chance to secure a Top 5 spot and move on to the First Knockouts. Good luck out there, and keep those blue Candies coming🍬💙

Hi everyone 👋 Thanks for reporting this and for your patience while we look into it. We’re aware that some players are experiencing freezing issues when playing Pet Rescue Saga on Facebook, where the game may stop responding and progress is not saved after reopening. Our team is currently looking into this to understand…

Hi @Deal_One😊 First of all, my apologies for missing your earlier questions about this and thank you for your patience. I’m not able to check or comment on individual account eligibility here in the community. The best way to get a proper answer is to contact Player Support through the game app, so they can review your…

Thank you @AnjaGreen for your details! I have passed it on so the team is looking in to it. Please keep an eye on your game during the day and keep playing and checking the leaderboard when you pass new levels to see if it gets conted.

@FireWife8 @anbamber95 @alex_jamz1 Hi there 👋 I bring good news! The team has been working on this issue and we believe it has been resolved. When you have a moment, could you please try playing a couple of new levels and check if the Blue Candies are now being added correctly to your leaderboard total? If everything looks…

Hi and welcome to the community 😊 Nice job passing the level! From the community side we unfortunately can’t see players’ Episode Race records or game history, so I’m not able to check exactly what happened in your race. In many cases this can happen if the race timer runs out or if another player finishes the whole…

Hi @031224 and welcome to the community 😊 If the “Continue with Facebook” button is not working even with a strong Wi-Fi connection, please try these quick steps: • Restart your device • Make sure the game is updated to the latest version • Check that the Facebook app is also updated • Log out of Facebook on your device…

Hi @alex_jamz1 👋 Just wanted to let you know that the team is currently investigating why blue Candies are not being added correctly to the All Stars leaderboard, so this issue is already being looked into. No need to send anything else right now. Please keep an eye on your game, and if the problem continues after a while,…

Hi @FireWife8 👋 In the All Stars tournament, blue Candies are only counted when you complete new levels. Replaying older levels or previously completed levels will not add blue Candies to your leaderboard total. That said, thanks for mentioning this. The team is currently investigating reports where blue Candies are not…