QueenB

Community Manager

Comments

  • Hi @Aries2020 Thanks so much for sharing this and for sticking with the game for so many years. I’m really sorry that changes around Elite Candy Royale have made things less fun for you. Elite Candy Royale is a special, harder version of Candy Royale with bigger rewards. It doesn’t run for everyone all the time: sometimes…
    in The more I complain about Elite Candy Royale dissappearing, the worse this gets Comment by QueenB 11:10AM
  • Hi @lolabeth5 and welcome 😊 Thanks for sharing this, I can understand why that feels frustrating. Could you do us a quick favor and send a screenshot of the Spring Deal you’re seeing in your game? That will help us take a closer look and understand what might be happening on your side. We’ll check it together 👍
    in Spring Deal Comment by QueenB 10:50AM
  • Hi @tireless and welcome 😊 Thanks for sharing the screenshots, that really helps. It looks like you're trying to change your profile picture through a web page, but this isn’t the correct way to update your avatar for Candy Crush Saga, which is why you're seeing that error. To update your profile picture, please try one of…
    in Why i can't change my profile picture? Comment by QueenB 9:08AM
  • 22 000 levels later and Candy is still serving milestones like a legend 👑 Good luck everyone joining the contest, and I hope lots of you get to enjoy those sweet rewards 🍬✨
    in 🎉Celebrate Level 22,000 for a chance to win gold bars & receive 2 UFOs!🛸 Comment by QueenB April 17
  • Hi @TPane and sorry you're still struggling. From your messages, it sounds like the game is sometimes not giving you the full extra help options after a level, or it starts to load them and then cuts out, which means you miss the extra moves, boosters, or even lose Gold Bars and your streak. I can understand why that would…
    in LOOSING OUT ... Comment by QueenB April 17
  • Hi @Congthang2005 What you’re seeing is not an issue. The team is currently testing a change where some players go straight to the Saga map when opening the game, instead of first seeing the menu screen with the Play button. So if your game now opens directly on the map, that is expected as part of the test. Of course, if…
    in Why the game just go straight to the level map? Comment by QueenB April 17
  • Don't miss out on the Level 22 000 Contest celebration HERE and get chance to win gold bars & receive UFOs 🛸 Claim your Level 22 000 badge HERE 😉
    in Newly Released Levels! Share your feedback on the latest episode 21 966 - 22 025 Comment by QueenB April 17
  • Oh this is going to be GOOD 👀 The teams are ready, the mission is clear, and now it is time to see who will rise to the top. Good luck everyone and have fun 🏆🍭
    in 🥤Sodalicios Team Challenge🥤 Comment by QueenB April 17
  • Hi @TeeWills Can you make sure you have the latest game app version installed?
    in level 3737 is not winnable, i have latest version Comment by QueenB April 17
  • Hi @laurierrt Just wanted to check if you have been able to get your progress back? If you still need help, please check out Help Center for more support on how to get your progress back or let us know if you have already tried it and still need help!
    in I lost my progress. How do I get it back? Comment by QueenB April 17
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