QueenB

Community Manager

Comments

  • Hey @RoxAnnaF I get why this is frustrating, especially when it keeps happening with the same ad and you’ve already tried reaching out more than once. Let me reset this for a moment and take a closer look with you. Since this seems to be happening specifically with the Kohl’s ads on Android, I want to narrow it down a bit.…
    in Kohls ads not working. Comment by QueenB 12:18PM
  • Hi @andfie thanks for the screenshot. Just to make sure I understand what’s happening, could you help clarify a few things? • Does the game close as soon as the Flying Saucer is used, or later in the level? • Has this happened more than once, or was it a one-time thing? • Is it only happening on this level, or have you…
    in What’s the use of a flying saucer when the game closes unexpectedly Comment by QueenB 12:04PM
  • Hi @Lolalitta thanks for sharing your Game ID. I’ve had a look, and I can see that this game account was first created very recently, which suggests the game may currently be connected to a new save rather than the one where your gold bars were collected. Since your level progress appears to be there but not your gold…
    in Lost my golden bricks Comment by QueenB 11:56AM
  • Hi @Lou_2002 thanks for reaching out. If you’re able to, could you share a screenshot of the level? Some of our community members are on higher levels now and might need a quick reminder of how Level 4894 looks, but they’re always happy to jump in with tips once they can see it. You might get some good strategies to try,…
    in Game Comment by QueenB 11:52AM
  • Update on Level 9292! Thanks to everyone who has shared feedback and reports about Level 9292. The level has been flagged, and the level design team is already working on adjustments. Once the updated version is ready and goes live, the changes will apply automatically. Thanks for taking the time to report this, and I’ll…
    in 📌 Level 9292 is impossible - (Edited by CM: working on a fix) Comment by QueenB 11:46AM
  • Hi @Olivia57 thanks for taking the time to explain this in detail. I understand why this feels incredibly frustrating, especially if you’ve been seeing the same names finish instantly over such a long stretch of levels. What Christinewupp said is correct, this issue has been reported before, and so far we haven’t been able…
    in Episode Race Bug- PLEASE FIX THIS NOW! Comment by QueenB 11:27AM
  • Hi @SgrCandj I can see how frustrated you are, and I understand that hitting a long run of difficult levels can feel exhausting, especially when it’s affecting how you enjoy the game. That said, the game isn’t designed to intentionally force players to lose gold on purpose. Difficulty can fluctuate, and some stretches of…
    in The King.com's literally KILLING me!!! 😡😡😡 Comment by QueenB 11:24AM
  • Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles. To help do that, could you share a few details next time you see the error? • What device you’re…
    in Why can’t you fix this situation Comment by QueenB December 15
  • Hi EugeniaHonora, well… that’s one memorable anniversary 😅 I can hear how frustrating level 18707 has been, especially after so many attempts. Getting that close and still being blocked is rough, and I get why it feels endless. Some levels are intentionally tougher than others, but they’re never meant to feel impossible.…
    in Happy Anniversary! Comment by QueenB December 15
  • Update: This issue has now been fixed. The problem with yellow candies not spawning on certain levels has been resolved, and there’s nothing you need to do on your side. Thanks to everyone who reported it and helped us flag it quickly. If you’re still seeing anything unusual, feel free to let us know 😉
    in ⛔ FIXED: Level 10611, 11069, 11895, 11924 not spawning yellow candies Comment by QueenB December 15
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