QueenB

Community Manager

Hi @Ism4490 and welcome to the community! Melting Season itself does not give Gold Bars from levels. It's a seasonal theme you see in the game, with different events running during February. To earn Gold Bars, you need to take part in specific events, for example: The Valentine’s Cake Quest Tournament, where Gold Bars are…

Hey @hemajön 👋 Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 🙂 Thanks for sharing the screenshot. To understand what’s happening, could you tell us: Did the game get stuck while trying to collect the rewards? Is this the first time it’s happened, or does it keep…

Hi @Donna_Cornell😊 Good question! We’re in the middle of changing how events are shown in the game. Instead of having a separate Events tab, events are gradually being moved to widgets directly on the Saga map, and the Events tab itself is being replaced with something called Season. During this change, it can look like…

Hi @shobba5thanks for flagging this! Would you mind sharing a screenshot of the level, ideally showing where the Monkling gets stuck? Levels can behave a bit differently depending on updates, so seeing the board will really help us understand what’s happening on your side. Once we can see it, we can take a closer look and…

Hi @lisamo I’m really sorry this happened and I can imagine how upsetting it is to come back and see everything gone. Please don’t worry just yet, this usually means the game was signed out, not that your progress is permanently lost. Progress is saved to the account you were logged into (King account or Facebook). When…

Hi @VickyD, thanks for reaching out to us! Would you mind sharing a screenshot of the level as it looks at the start? That’ll help us see exactly how the keys and locks are set up in your version of the level, and then we can give tips that actually match what you’re seeing.

Hey @ccat63, three weeks stuck on one level is rough. Would you mind sharing a screenshot of how the level looks in your game? Some players may be on different versions of the level, or much further ahead, but if we can see your board, it’ll be much easier to give tips that actually apply to you. Once we see it, we can…

Hey @makingway89 thanks for flagging this. Just so we can narrow it down a bit, do you know if it’s: a specific ad that freezes every time, or does it seem random? ads for extra moves at the end of a level, or ads from something like Sweet Cinema / pre-level rewards? Also, which device are you playing on? That should help…

Haha, yeahhh no surprise there, Crush Play & Show is still holding that top spot for you 😄 This whole “Ideas & Decisions” angle is actually really interesting and I’ll pass it along to the team and see where it lands 👀 Thanks again for keeping the creativity flowing @Carol-38 🤗

Hi @Creative_Elsa and thanks for this detailed feedback. You make a really strong case for revisiting the Zoom-style format. I remember players mentioning how useful that setup was, especially being able to see how things are built and tested live. I agree it could bring a lot of clarity, especially for players who want to…