QueenB

Community Manager

Comments

  • This is super helpful and thanks for sharing! The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again. Keep an eye in your game!
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 2025
  • I'm so sorry it happened to your game and I've got your back on this 😉 and the good news is that the studio has fixed the issue 🙌
    in Your Year Unwrapped Comment by QueenB December 2025
  • Hi everyone, We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue. This may happen in the latest game version (1.317.x), especially if the game is restarted without an internet connection. We’re still investigating but we wanted to…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 2025
  • Hi @camari1010 , thanks for reaching out and thank you @christinewupp for spotting this and looping us in. Could you tell me a bit more about what happens when you try to login on store.king.com? A couple of things that would really help us narrow it down: • Are you seeing any error message? • If so, could you share a…
    in Gift Card Issue Comment by QueenB December 2025
  • Oh yes, I’ve seen the teaser too @Alienscar 👀🍬 I’m also super excited to find out how many levels I passed this year… and all the other fun little facts about my 2025. I’m secretly hoping I passed at least a thousand levels. Let’s see if I’m right 😄 If you tap the little Candy Unwrapped widget on your Saga map, you should…
    in Your Year Unwrapped Comment by QueenB December 2025
  • This is absolutely lovely Elsa 🤩 Thank you so much for putting this together and turning everyone’s posts into such a sweet video. I really appreciate the time and heart you put into things like this. It brings a lot of positivity to the community and it definitely doesn’t go unnoticed 💛 Thanks again for spreading the good…
    in Let's share Thanksgiving recipes, family stories and more!! Comment by QueenB December 2025
  • Hey @Alienscar , thanks for flagging this again. I get why this one is driving you nuts. We’ve been able to reproduce the behaviour on our side as well, and you’re absolutely right, it shouldn’t be showing “new comments” when there aren’t any. We’ve already passed this on to our platform provider so they can dig into…
    in This community needs sorting out: It is not functional for its purpose Comment by QueenB December 2025
  • Hi there, thanks for letting us know and I’m really sorry this happened, losing boosters out of the blue is incredibly frustrating. To understand what went on and see what can be done, could you share a few details with me? 1. Your Game ID If you’re not sure where to find it: How to find your Game ID 2. Your game app…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 2025
  • Thank you for sharing all of this so openly. We’re really hearing the frustration in your messages, and I didn’t want to let the week end without giving you an update. We’re not going to be able to fix everything over the weekend, but based on your feedback we already know what we need to focus on and we’ve gotten started.…
    in This community needs sorting out: It is not functional for its purpose Comment by QueenB December 2025
  • Hi again everyone. I wanted to come back with an update now that I have had the chance to dig further into level 9292 with the team. I originally shared what I understood at the time, which was that nothing had been flagged on our side. After reading your follow-up details and the breakdown of the dragon math, I went back…
    in 📌 Level 9292 is impossible - (Edited by CM: FIXED) Comment by QueenB December 2025
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