Comments
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No didn't reinstall, there was another option to reset that I was instructed to do that wasn't supposed to wipe everything out but it did. It never re-installed. I just wanted to clarify.
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Hiya Foley1362, Yes, I finally got the login issues squared away. Unfortunately, I lost all my powerups and several levels, which I was really unhappy about, but I am able to at least connect. I hate losing money like that. I just know that I will be very careful about making purchases in the future if something goes…
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I am connecting via my computer and trying to login in the app with my king.com account. I have in the past been able to login. Although lately I am unable to. I have gold bars I can't even use because I can't login. I can't buy anything in the store, etc. It's very frustrating. The link did not provide any information…
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I am not connecting to Facebook. I am connecting through the Windows 10 App on my PC.
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I play on Windows 10 with apps from the windows store. I play several King games and I am login issues. All of my games (except Paradise Bay) are not excepting my login. I have been playing these games for years with the same login. When I try to login in to my account here on King.com it says my username does not exist.…
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I am having the same issue. I play on Windows 10 with apps from the windows store. I play several King games and I am having the same login issues. All of my games (except Paradise Bay) are not excepting my login. I have been playing these games for years with the same login. When I try to login in to my account here on…
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I just wanted to let you know that the latest patch seems to have done the trick! I've played several levels at different times and really tried to get it crash and the game is running seamlesslly again. Thank you Mia for all your help and please forward my gratitude and thanks to the tech team as well for working…
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Here's my Core ID: 6601995874 I have installed the latest version, cleared cache cookes and did a re-install prior to the latest version update. I lost all my bonuses (but Customer Care did replenish after I reached out). The game does still crash mid game after a couple of games (whether I win or not). The bonus games are…
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I was so hopeful that the new update would work, but I did have an instance last evening where it crashed again. So maybe a little more tweaking needs to happen, Mia. Thanks so much for all your hard work and I appreciate all your help in solving this issue.
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UPDATE: I went to the windows store and there was an update to the game. It seems that King has made good on their promise and has fixed the issue. Thank you for all your hard work!
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I was hopeful when I received notification that you responded, Mia. However, there still seems to be an issue with crashing. I just played again and right on cue it crashed just as I was getting ready to win the level. It's very frustrating. I still haven't received any notification of special events in the game either. I…
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Same thing is happening to me. In addition, after going through all the technical support tips including uninstalling/reinstalling, I now no longer see any of the special events. Like compete against friends/others and other special events. I'm sure they fix it. I have submitted a report and they responded. They are…
