Xarly

Community Manager

Comments

  • Hi all, Thank you for your feedback, but this is the Candy Crush Soda Community. I will move this now to Candy Crush Saga, where it belongs. Cheers, Xarly
    in One hour before each life is refreshed on Candy Crush Saga? Comment by Xarly August 2019
  • Hi @charissebrown1, Welcome to the Community! We are actually having a survey and a discussion around that here. It would be awesome if you joined us, voted and shared your thoughts with us. Cheers! Xarly
    in RainbownStreak Comment by Xarly August 2019
  • Hi @sandcap31, Can you please specify if this is related to Candy Crush Soda, and, if so, which platform you have the issue on? If you can attach a screenshot of what "not sending lives" is like, it would be of great help to us. Cheers, Xarly
    in I can’t send lives Comment by Xarly August 2019
  • Hi @edgardom! I've removed your email information from your post as this is a public forum and it's not good to have such information displayed to everyone. I'm afraid we don't do purchase issues in the Community (for a similar reason as what I said above, purchases are sensitive and cannot be worked on in a public forum…
    in I can't purchase everything Comment by Xarly August 2019
  • Hi @Donnatorres3 , I'm sorry to hear you lost your progress! We cannot restore your progress here in the Community, but don't worry, our Player Support team can! Reach out to them here and make sure you select the right game and the option "Problems with my game" and "game didn't save" within that. They will do their best…
    in re sitting back to my level Comment by Xarly August 2019
  • Hi all, We keep working on a fix for this. In the meanwhile, I just want to remind you that your device having the sound off, or just disabling the sound after the issue happens and turns it on again are workarounds. We know they are not ideal, but we hope you can be patient and supportive while the team works hard on a…
    in The sound keeps turning on after watching an Ad! Comment by Xarly August 2019
  • Hi @Peter_Ouborg , Are you playing on Facebook? If so, we are having some issues there that we are trying our best to fix. If you are playing on any other device, please make sure you do our standard troubleshooting. You can find the main troubleshooting articles here. Cheers and I hope to see you around the Community…
    in wy is Candy Crusch Soda starts at the first level everitime i start the came but i cant it. Comment by Xarly August 2019
  • Hi @loyce1978 , Welcome to the Community! Hope you like it in here and that we get to see you around. We did a quick look into your account and found out that it's all working accordingly. When using gold bars (for example when running out of moves) be sure you select what you wish and that you're mindful when doing so. It…
    in Do they replace bars? Comment by Xarly August 2019
  • Hi all, Apologies from my side, we completely missed this one. In the future, make sure you tag me, is the best way for me to find something out and help. I'll send this to our team to make sure they look into it as soon as possible. It is a far from ideal situation for all of you here, and something we need to fix. I'll…
    in My Rainbow Road is broken! Comment by Xarly August 2019
  • Hi @abdullahburki , All of our events are temporary and should not be taken for granted. I am not entirely sure which one you mean, but if an event disappeared from the side it means that edition was over and it's only a matter of time until it pops up again for you to enjoy it. Cheers! Xarly
    in Race in tge corner Comment by Xarly August 2019
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