Xarly

Community Manager

Hi @Winnie31478 , Sadly, the daily login streaks cannot be restored. They are stored in your device and not in our server. If there's a connection issue of any kind on a day they get reset. However, once you go back to day 7 you will find that the rewards are as good as they were on day 150. I imagine you would love to be…

Hi @dimple76, Welcome to the Community! This is not a bug I've seen before. Can you please confirm the level you are on? Is it happening all the time or is it after any specific action you perform? All information will help us identify the issue and assist you better. Cheers, Xarly

Hi @Toshbaby, That's a strange issue. Are you playing on Facebook? If so, and you get a message saying there was a "problem connecting" then please know that we are aware of it and working on fixing it. If you play on any other platform please write again and tag me with @ and Xarly so that I can see it and make sure we…

Hi @silvelytukinha, That's a strange issue. Are you playing on Facebook? If so, and you get a message saying there was a "problem connecting" then please know that we are aware of it and working on fixing it. If you play on any other platform please write again and tag me with @ and Xarly so that I can see it and make sure…

Hi @Laci428 , Which game are you referring to? Just wanted to confirm that you are indeed talking about Candy Crush Soda Saga, since we are on that game's community. Once you confirm that, we can look into what's happening and make sure it gets fixed. Cheers! Xarly

Hi @emsjeff , Sometimes connection issues can happen and it's not something we plan on having or control. If you happen to have any, please make sure your game is up to date and that you play in a safe connection. And please remember that if you have any purchase issue, you can always reach out to our Player Support team…

 Thank you all for your insights, they're much appreciated! It seems like there is a clear consensus that they are not disruptive to you all, which is great. The team wanted to make sure this addition wasn't creating any friction to you all, while helping the new players have a better understanding of how boosters work.…

Hi all, The studio is well aware of this issue and is trying hard to fix it. In the meanwhile, just remember you can turn it off again once it goes on. Until the next ad (that repeats the issue) you will not have any sound. I'm sorry if this is very inconvenient to you but rest assured, we're doing our best to fix it.…

Hey @boxerwigle, Sorry for the delay on a reply but I wasn't around the last days. The Daily Bonus is something that is connected to your device connectivity. There is nothing we can do in order to prevent it from resetting but bear in mind that from day 7 on, all rewards are improved but they are similar every day (once…

Hi everyone, It sounds similar to an issue that has been reported here: https://community.king.com/en/candy-crush-soda-saga/discussion/263129/why-are-you-not-fixing-the-issue-with-candy-crush-soda/ If you are all having this issue while on Facebook, please go there so I can update you all in the same thread. If your issue…