Xarly

Community Manager

Comments

  • Hi @MrJohnman, Welcome to the Community and thanks for your report! This is an issue happening sadly only certain times and we are trying to fix it. It's taking more than we wished because it's only affecting certain ads, which is slowing down the process. Hopefully you won't have to go through that experience as often as…
    in Well done! Comment by Xarly July 2019
  • Hi everyone! Great initiative @Elsa! I'm with @Crimson_Dawn , this one is definitely a challenge! :tongue: To spice things up a little bit, let's give away 10 Gold Bars (since it's all about adding up to 10) to 3 of the participants! You can read the Terms and Conditions of our competitions here. 3 random winners to get 10…
    in FINISHED - How many 10’s can you find? (10 gold bars at stake!) Comment by Xarly July 2019
  • Hi both, I'm sorry that this has been happening to you. We are currently looking at it and are investigating. I can't give you a specific timeline for the fix, but I wanted to confirm that we have some members of the team looking at this. Cheers and thanks for the reports and patience, Xarly
    in Someone is stuck on the throne! Comment by Xarly July 2019
  • Hi both! Thanks for the help @Foley1362 and welcome to the Community, @jenran! I've moved this now to Soda and will be waiting for your reply! (Please tag me once you have posted the ID if you don't see me coming, busy days these days!) Cheers, Xarly
    in Deleted game due to not connecting to internet Comment by Xarly July 2019
  • Hi all, I'm sorry that this is taking long but the issue is in relation with Facebook and it's taking longer for us to fix than we had hoped. I hope we can come with good news around this by early next week but I cannot make any promises, sadly. All I can do is confirm that we are well aware of it and are trying our best…
    in You have experienced an error that we are working hard to fix. Please try again in a moment. Comment by Xarly July 2019
  • Hi @candysodacrusher , I'll do my best to try! First, I would like to confirm that the unpredictability of the game is indeed true. Regarding the randomness of the rewards, the reason behind it is because now rewards are pulled from a pool, which is why you don't know what you are going to get. This wasn't any evil plot…
    in Changed levels, changed game Comment by Xarly July 2019
  • Thanks for the information! I take it that it only happens with that ad? If so, I will take it with our team internally and make sure that this is looked into. Thanks a lot for sharing your information with us and helping us get better :).
    in Offerpad ad Comment by Xarly July 2019
  • Hi @Chrisho , Thanks for the patience and apologies that this happened to you! We looked into your account and reverted the changes. Now you will be back to level 2497 but bear in mind that all previous levels now will show with 2 stars. As per usual, you can go and replay them if you wish to improve the scores there.…
    in Error: Couldn't connect. Go online to download episodes (Reported to the Studio) Comment by Xarly July 2019
  • Hi @Teaser1997 , Thanks for the patience! (And thanks @"Pummy Raj" for your awesome help) Please always make sure that you are well connected and your game is up to date. This is essential to guarantee that the rewards are being granted. We don't have a general issue with the rewards, so please make sure your connection is…
    in Candy Crush Soda game: Is this game down?? Comment by Xarly July 2019
  • Hi everyone! Today we have the pleasure of announcing TWO new Soda Experts that are joining the exclusive club. 20 Gold bars and an Exclusive Soda Community Expert badge go to... 🎉 Ashraf 🎉 🎉 Pummy Raj 🎉 Congratulations to you both!! This is a very well-deserved badge. @Ashraf has been creating community with highly…
    in We are searching for Soda & Community Experts! Do you have what it takes? Comment by Xarly July 2019
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