Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

Xarly

Hi @Chrisho ,

Thanks for the patience and apologies that this happened to you! We looked into your account and reverted the changes. Now you will be back to level 2497 but bear in mind that all previous levels now will show with 2 stars. As per usual, you can go and replay them if you wish to improve the scores there.

Looking forward to seeing you around in the Community!

Cheers,
Xarly

@Pummy Raj

Thanks a lot for your help!! I understand that the old high scores will be gone but that’s fine as long as the progress is restored

Thanks again!

Hello again @Chrisho,

I will request the Community Manager to help with restoring your level progress to # 2547.

But, I would like to give you a heads-up that, they will not be able to give you your old high scores back!! Will that be OK for you?

@Pummy Raj

Thanks for your help!

My game user id is 5765343546

Thanks again for your help!! Have a great day!

Hello @Chrisho, Hope you are having great Monday 🤗

I am sorry to hear that the link did not work for you to restore the levels!! Probably, it helps only when we loose whole level progress.. not sure!!

Can you please provide your game user ID number through this link
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

If you are playing through Facebook, let me know as the above link doesn't work!!

Talk to you soon! Have a great rest of the day!

@Pummy Raj

Thanks for your help! But unfortunately I wasn’t able to get my progress back by following the steps in the link. I would be very grateful if the Community Manager could help.

Thanks again!

Hello @Chrisho, Thank you for replying back 🙂

Were you able to get your Level progress back with the help of above link OR do you need Community Manager’s help with anything?

* Thank you for removing your email address from above post 👍

Have a great week ahead 🤗

@Pummy Raj

Thanks for your advice!

I think the issue of losing levels is because the game had problems connecting to the internet before I reinstalled the app, hence my progress couldn’t be saved to my kingdom account.

Thanks and have a nice day too!

Hello @Chrisho, Hearty Welcome to the Candy Soda section of our friendly King Community

@QueenB and other team members are off for the weekend and they will come back tomorrow. In the mean time, I thought of helping you a little bit

1) When we reinstall the game App, loosing stocked up boosters is the side affect

We loose them because the boosters & lives from friends are stored in the Device local memory but not in the game. Where as the Gold Bars are saved to your game. I am sorry to say that the King team will not be able to reimburse the lost boosters unless you have purchased them with real money!!

2) With regards to the lost levels, please follow this link to restore them back
https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

3) Another request -- please Edit your above comment and remove your email address. It is not advisable to post personal details as this is a public Forum.
** If you click on the Cog Wheel / Gear icon, you will be able to Edit your message and change the content

Thank you for posting in the Community! Have a nice day/evening!

@QueenB

Thanks for you help before!

I have finally reinstalled the candy crush soda app and my gold bars look fine. However, it shows that I’m on level 2494 while I am already on level 2547. I would be very grateful if this could be fixed! Thanks!!

Also, I had around 30-40 boosters each, would I be able to get them back?

My kingdom account name is Be Happy, thanks!!

Thanks so much for your help!!

msil

I am also having connection error with friends saga on IOS iPad. Connect error with king and Facebook. Afraid to lose my progress.
Recently started playing and want to save my progress

QueenB said:

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

Thanks @QueenB
the levels are resorted. Any chance on getting boosters back or is that a lost cause?

@Pummy Raj You're absolutely right 😁

I did restore Friends but for some reason I wrote Jelly 🤪

QueenB said:

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Jelly 241?

Hi @QueenB, just passing by

The second game @candysodaLAFL playing is Candy Friends (the 2nd screenshot)

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

QueenB said:

Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters?

What do you want to show me with the screenshots you added?

Hi @QueenB
I lost both my progress in the games and my boosters when I reinstalled per your directions. The games are working now after install so thank you. The screenshots were to show what levels I was on. I didn’t take screenshots of the boosters though before I reinstalled. Hoping you can have me get back to those levels and boosters I had. Thanks

chere

I have not been able to load any king games on my desktop for a week!

Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters?

What do you want to show me with the screenshots you added?

5041B368-1745-483D-A918-043036A302C6.png

@QueenB can you assist see below this is where I was in the games? @Xarly

C0DB749D-85A4-4E74-8E52-24CCEB1E61B4.png

candysodaLAFL said:

@QueenB
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to old levels.
I have been playing candy soda 2106 and candy friends 241.

Can you please fix this ?

Thanks!

@Xarly @QueenB I also lost all my boosters I had for the games.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

@Pummy Raj

Thanks for your help!

My game user id is 5765343546

Thanks again for your help!! Have a great day!

@Pummy Raj

Thanks a lot for your help!! I understand that the old high scores will be gone but that’s fine as long as the progress is restored

Thanks again!

Xarly

Cheers,
Xarly

@Xarly

Thank you so much for your help!! Everything is back to normal now!

Thanks again!!!

Cheers

Hi @Chrisho, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

bernie-7

I’m getting the same problem, reluctant to uninstall before I’m certain playing levels can be restored

ksmock

I keep getting the same connection error in Candy Crush on my iPad. If I try reinstalling, will I lose my progress? I honestly don’t know my account log in info but was able to locate my User ID. Also how do I connect this king account to my game? I keep getting the same error when I try creating an account through the game.

@Xarly it’s been months...is there a resolution? I’m on 1992 and have not been able to earn boosters since June. I have never been able to sync because it’s always given me a connection error so now if I uninstall I will lose all progress and boosters. This exact reason is why I quit playing this game years ago!!! I thought by now it’d be resolved. Please advise!!! If this can’t get fixed I will never trust your apps again. I have put much time and money into this game.

@bernie-7, your progress can be restored but if you are playing the game on a mobile device once you uninstall and reinstall the game all your lives and boosters will be gone. They are only saved to your device. The gold bars will never disappear and progress can always be brought back.

@ksmock, if you have a user ID # then you already have a King account. Make sure that you are logged out of Facebook and then click on the pink button. You will be clicking on the King button and then logging into your account. For any or all of you if you have only been playing through Facebook and now want to try playing through the Kingdom then you have to sync the accounts. Follow the steps here.

Image: https://us.v-cdn.net/6030983/uploads/editor/s7/m9b6dzteg1se.png

@Smalyarov, the glitch is on Facebook's end and their glitches don't get resolved that quickly. This is the 4th Facebook glitch in the last year or so and it takes them weeks to resolve it.

@Elsa I don’t use Facebook to login I tried using the Kingdom site. I was actually finally able to get a connection through Facebook yesterday and it said everything was sunk but of course it wasn’t and I lost it all.

Oh no! I give up! I wish I had a magic wand that I could wave over everyone's game to get them going again. What did you lose?

parrothead

Miss Elsa, Many months ago, I asked about why I cannot sign in with my email on any of the games....using an iPad...still has not been resolved....any news I may have missed?

@Elsa I took screenshots before I uninstalled and reinstalled. Reinstalling worked and connection was made but progress lost. All boosters, gold coins, and level. Do you have somewhere I can send the screenshots?

Hi @parrothead, I am so sorry to hear that you didn't get a response. It might have been in the old King Care and when everything transitioned here we lost a lot of messages. Are you trying to log in to the Kingdom account? What error message are you seeing?

@parrothead the kingdom sign in is what made me lose my “connection” as well. As someone suggested I tried to fully logout and in through Facebook yesterday which said it was working and syncing but of course wasn’t and everything was lost when I uninstalled on my mobile device. With the length of this thread it seems to be a very common problem with syncing through the Kingdom site. I also don’t understand if Facebook is causing glitches then why allow users that option?