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Where is my purchases?? I purchased on blossom saga and did not receive it.

liz-3
liz-3 Posts: 1

Level 1
in Support

I purchased the gold bar package for $4.99 with 55 bars and unlimited lives for 2hrs and did not receive but my payment went through. Help I want my lives 

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Liz,

    I am sorry that you have experienced an issue with your purchase in Blossom Blast Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

  • Wanda-5
    Wanda-5 Posts: 1

    Level 1

    Same problem. Didn't get credited with gold bars or the two hour infinite lives. Reported it through the in- game link almost immediately but got only an email directing me to the forum from support. Have also reported it to App Store but got no response from them either - but I do have their verification email that the transaction went through.

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Wanda,

    Please see the message I have send you.

    Kind regards,

    - Mark, Team King Care

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