Why wont lives refresh?

Marianne_R_S

on level 23 on two FB accts, the timer for life refresh is not working properly, will not add lives.  This is also the case on FB arcade.  Laptop, Chrome

KingsPinn

So once you run out of lives that's it, they don't refresh? 

Firstly I can only recommend the basic troubleshooting steps here: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

Try these and see if it changes anything...