Gold bars purchased but not received

mummycrf

I purchased gold bars and the money has left my account but I haven't received my gold bars

Tony_Mc

Thanks for your reply mummycrf,

Are you looking in the game by any chance? 

The message should be visible for you here on your King Care profile :-) 

Tony_Mc

Hi mummycrf,

Thank you for posting your question on King Care.

I sent you a private message (visible in your inbox top right on PC or left hand in the menu on your mobile).

Kindest regards,

Tony - King Care Team

mummycrf

I can't see the message :-( I did change my user name to wrose so would that be why?

Tony_Mc

Thanks for your reply mummycrf,

Are you looking in the game by any chance? 

The message should be visible for you here on your King Care profile :-)