how to transfer progress from old phone to new phone

How do I transfer my game progress to my new phone without loosing my current level status?

Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi khsave24- Thanks for posting on King Care. Connect your game to either your Facebook account or to the Kingdom. 

    Once you have done this all of your levels will be saved to this account. 

    Simply log into your account on your new mobile, you will then be able to continue from where you left :-) 

    This Blog may help you out too- https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account 

    Let me know how you get on. 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Hey! Would you like to give us your opinion?

  • LMM-2LMM-2 Posts: 8
    Please can you help me- I have lost everything! I was on level 2223... thank you
  • My old phone candy level was 699 but new phone install candy and join Facebook but not reach old level

  • StickboyzStickboyz Posts: 1 Newbie

    How do I get mt levels of old Iphone 6 tranfer to new Iphone SE. Please walk me though the step one by one ticket #10638908.

  • StickboyzStickboyz Posts: 1 Newbie

    Please what do I need to do in order to retrieve my games?

  • Diamond LimDiamond Lim Posts: 45,477 Diamond Diaries Moderator

    Hello there! @Stickboyz 👋

    Welcome to Sweet King Community! 👑

    Don't worry! You can follow these steps here of moving your game progress to a new device (Apple) that I hope you can back to your current level on this game. (but boosters cannot be transferred to your any devices and gold bars can be transferred only) 😊

    ⭐️ Win Gold Bars here! ⭐️ Find the differences! (General Contest)

    Have a nice and safety day! 😊

    Signature - Moderators 2021 DiDS Diamond Limpng

    🍐🍅🍌💧 Super Cropsies Contest - Win Gold Bars to your game here! (by @Fluzzard

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here around King Community! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

  • PummyRajPummyRaj Posts: 14,008 Farm Moderator

    Hello @Stickboyz 🤗 A Warm Welcome to our Blossoming King Community!

    I am not sure what is that ticket number for! Did you contact the King Customer Support team for an issue?


    OK! To get the progress onto your new device:: First, download the game to your new device --> Log in with the same account details you have used to save the game on your old phone --> Now, open the game and you should be able to play from where you left on your old device --> You will find that all your Gold Bars and level progress are just the same on your new phone too.

    Only problem would be that on your new phone, you will not have any lives and also the boosters you have stored up till now. But, they all will be there on your old phone and you can still play the game and use all those boosters until they become 0.

    ** The reason for not having any boosters on your new phone is -- all the boosters and the Lives are stored in the local memory of our devices. Because of that, when the game is transferred, the helpers won't be transferred.


    Hope this helps you and clarifies! Please post back if you need further assistance.

    Have a Blossomful rest of the day 🌷 🌻 🌷


    Signature - Moderators 2021 FHS PummyRajpng

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.