Loading issues on an Android device

emiky

Why cant I play the game Blossom Blast saga it loads and then goes back to home page I really like this game can u help 

firebombmarkus

Hi @emiky and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game?

scorinrkfd

Doesn’t play for me on my LG iPad 

firebombmarkus

Hi @scorinrkfd and welcome to our adorable Community 😊 Can you please tell me more about your issue? Do you play on LG (Android) or iPad (iOS)? 

scorinrkfd

Android version 4.4.2

firebombmarkus

@scorinrkfd Thanks for answering. What is the issue you have? Do you have problems with loading the game? You need to tell me what is exactly happening so I can try to help you. It would be useful if you can make a screenshot of it.

scorinrkfd

It will not play and exits the game completely. I get to the king page loading, sometimes makes it to the play page, I tap play and game closes. Never had the problem until recently. Was at level 718. I have uninstalled and reinstalled several times 

firebombmarkus

@scorinrkfd Please try the steps on the link below and let me know if they helped.

https://community.king.com/en/candy-crush-saga/discussion/246125/game-keeps-freezing-or-crashing-what-should-i-do

scorinrkfd

Still does not work, 

scorinrkfd

Tap play, exits game 

scorinrkfd

I am done, not worth messing with it. Was fun while it lasted 

firebombmarkus

@scorinrkfd Did you try to clear the cache? Did you check if you have at least 2 GB of memory available?

scorinrkfd

Yes 6gb left and yes cleared the cache

Jelly_Jenny

Hey @scorinrkfd and sorry to hear you're having issues with your game

Unfortunately operating system 4.4.2 is not supported with our games anymore. The lowest Android version that's supported is 4.4.4. Are you able to update your OS? If you are, hopefully that will get you back into the game

scorinrkfd

Thanks for the answer