Why are My lives keeps on reducing even after successfully completing every level

hamna

My lives keeps on reducing even when i complete a level 

Jelly_Jenny

Hi @hamna

Thanks for reporting! We're looking into this

Just make sure you have the game up to date so you will receive all fixes to your game. Thanks for your patience 🙏

Jelly_Jenny

Hi again @hamna

For investigation it would be amazing if you could give some basic technical information:

- Game app version number
- Make and model of the device you're using
- Which Android operating system you're using (you should be able to find it from your settings)

Also could you clarify if this happens all the time and when did this start happening. Thanks again! 

hamna

Game version: 69.0.3
Reslease date :28 oct 2015

Device: 
Model :SOV33
Android version: 8.0.0

Yes its happening from the start... I lost All my lives when i was on level 12. 

hamna

And i have noticed one more problem... When i did not complete a level..  My lives reduces by 2 or 3

Jelly_Jenny

Okay, thank you so much for these details! I have sent a small compensation your way to make up for your trouble. 

I recommend waiting for the next game app update and hopefully it will sort out the issue. 

hamna

Thank you hopefully next update will resolve the problem 

Paula_Báguena

Hello @hamna! My name is Paula and I work in Blossom development team, nice to meet you We're investigating this issue but apparently doesn't want to show up for us

Are you still experiencing the problem? I'm wondering if it happens for all levels or only under certain conditions. Did you have network connection while playing? And last question: was it fixed after restart the app?

It would be nice to have your game ID so we can investigate directly what happened on your account to get to lose lives even when you won the levels. Here you can see step by step how to check your ID: https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

Thanks in advance!!

Paula_Báguena

Hello @hamna! My name is Paula and I work in Blossom development team, nice to meet you We're investigating this issue but apparently doesn't want to show up for us

Are you still experiencing the problem? I'm wondering if it happens for all levels or only under certain conditions. Did you have network connection while playing? And last question: was it fixed after restart the app?

It would be nice to have your game ID so we can investigate directly what happened in your account to get to lose lives even when you won the levels. Here you can see step by step how to get the ID: https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

Thanks in advance!!

hamna

Hi paula... Thankyou for replying... No im not having this problem anymore now... I reinstalled the app again and the problem was silver