No Connection: NOT Answered

PaindaPainda Posts: 8
I didn't realize, but I added my issues to an "Answered" thread. For the sake of ease, I've taken screenshots of the entire thread. I'm having the same issues as another player did, but I cannot fix them for the life of me. I also cannot directly contact Support within the game. Something is very wrong. It's all in the screenshots below. The original player was @bearwithme and the person helping was @Jelly Jenny

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  • PummyRajPummyRaj Posts: 4,071 Superstar
    Hello @Painda, Hearty Welcome to the Blossom Blast section of our friendly King Community :)  

    First of all, I am very sorry to hear about the issue in your game!!  I was just reading your question in the other thread =) 

    I have never encountered the "Black Bar" in middle of the game issue, but did experienced this "No Internet connection" issue with my Farm Heroes game.  Although it is very confusing with regards to why it happens, it is an easy issue to fix :+1: 

    So, the fix is, we have to delete the App and reinstall it -- The downside is, we will be loosing all our saved up boosters with the Re-installation.  And these boosters will not be reimbursed by the King Team UNLESS they are purchased with real money! 

    But, the good part is the game works without any glitches.  Why this works -- because all other Apps on your device are working fine =)
      
    Note: Once you delete the App, go to "Storage Settings" and delete all the Cache.  Then reinstall the App. 

    Hopefully, this will take care of that Black Bar issue too.  Because, deleting & reinstalling the Apps does clear all the bugs & glitches :+1:  

    Please let me know if I can help you with anything else! 

    Hope you will be able to enjoy your game again soon!  Have a great Sunday!
    You can find out more about our Superstars here
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  • PaindaPainda Posts: 8
    Thank you for your quick response, @Pummy Raj. I had attempted this trick a while back with another game, so I'm familiar. However, everything wrong with the app is still there when I reinstall. The scanning glitch, the "no connection", the inability to log in or out, everything. The only thing I haven't been able to do is to uninstall THEN clear the cache THEN reinstall. Is that really what you meant? When an app on my phone isn't installed, I can't seem to find it to clear anything because it isn't there... because I uninstalled it. But I feel dumb. What am I missing? 
  • PaindaPainda Posts: 8
    So now in desperate effort, I've triple checked my troubleshooting - even going so far as to follow the steps I've attached and still NOTHING. I might cry... :(
  • bearwithmebearwithme Posts: 3,058 Superstar
    @Painda - I play on IOS but had the same problem after de-installing and re- installing the game on one of my devices - and then it wouldn’t let me reconnect to King or FB so it wanted to start me back on Level 1. 

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
  • PaindaPainda Posts: 8
    @bearwithme!!! I know! I saw your thread!! I actually added to IT first, not realizing it had been marked "Answered". I can't figure it out! 
  • PaindaPainda Posts: 8
    edited August 9
    This worked! I disabled "Automatic Restore", restarted my phone for good measure, and reinstalled the Blossom Blast app. Opened it up and there's all kinds of new fun things to explore now! I'm so excited! Thank you!!
  • Paula_BáguenaPaula_Báguena Posts: 31 Kingster
    Amazing @Painda!!! I'm super happy to know it worked, sorry for the inconvenience this bug caused to you, we'll keep working hard to fix this as soon as possible. Enjoy! 🌸
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