Lost progress of my game can you retrieve please?

flappetybat

I have lost progress of blossom blast. I was in the 800's. It has now gone back to beginning.

I cannot access anything on game, log in Facebook or email not working.

My internet is working fine.

Please please help.

Lola_Pop

Hello @flappetybat and welcome to the Community!!

I'll be glad to help you. You say you cannot log into Facebook in the game or into your King account? Do you get any error message when you try? If so, what does it say?

Looking forward to hearing from you!!🤗

flappetybat

Yes. Message says in both...

"Unknown error occurred

flappetybat

Lola_Pop

Hello @flappetybat and thanks for the screenshot- I've edited it a bit so that you don't show your email address publicly.

Please try out these few steps for Android and these steps for Apple first as they usually solve this kind of connection issues.

Let us know if you need further help, please 🤗

flappetybat

Hi. Thabks for your help but still no success.

Have uninstalled and reinstalled but nope nothing.

Cannot connect to Facebook, king account or Google. 😭

Lola_Pop

Hello again, @flappetybat !

That's so strange. I'll pass the case to the technical team right away and I'll be back if we need more information.

Thanks a lot for your cooperation!!

flappetybat

Thankyou. Much appreciate your help xx