I purchased gold bars for Blossom Blast and usually all is well, but for some reason it keeps telling me my "purchased failed" and to come back later. I have 63 gold bars and I cannot use them. Help please!
The community you originally posted is about Candy Crush Soda but don't worry this discussion will be moved to Blossom Blast Community here 😀
Sorry to hear about your problem. Where do you play Blossom Blast? On app? On browser? On what device?
Let's check if troubleshooting helps.
check that your device has at least 2 GB of free storage
check for Blossom Blast app and device updates
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times
*depending on the type of the device you can clear cookies/cache of your device or cache of game app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
Additionally, do you see a red band in your profile settings saying "there was a connection error, try again in a bit?"
Tagging also @DieOmimi as she might be more familiar with the game 😀
@fred100177 I'm playing Blossom Blast on my mobile device and have no problems with the game. I can also use my gold bars to add additional moves, for example.
I know that there are problems on other platforms. That's why we recommend playing on a mobile device.
Please follow the steps @Pitty_Kitty has shown. I hope you can play again without any problems.
fred100177
Posts: 1 Newbie
Answers
Hello @fred100177 and welcome
The community you originally posted is about Candy Crush Soda but don't worry this discussion will be moved to Blossom Blast Community here 😀
Sorry to hear about your problem. Where do you play Blossom Blast? On app? On browser? On what device?
Let's check if troubleshooting helps.
*depending on the type of the device you can clear cookies/cache of your device or cache of game app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
Additionally, do you see a red band in your profile settings saying "there was a connection error, try again in a bit?"
Tagging also @DieOmimi as she might be more familiar with the game 😀
- Report
2 · 2Helpful Woah! Sweet Love HahaThank you @Pitty_Kitty.
@fred100177 I'm playing Blossom Blast on my mobile device and have no problems with the game. I can also use my gold bars to add additional moves, for example.
I know that there are problems on other platforms. That's why we recommend playing on a mobile device.
Please follow the steps @Pitty_Kitty has shown. I hope you can play again without any problems.
- Report
2 · 1Helpful Woah! Sweet 1Love Haha