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Pop-up

DaddyO-2
DaddyO-2 Posts: 25

Level 3
edited September 2022 in Discussions

I just started getting a white pop-up box saying ' I am always here but you should never see me' with a close button. Anyone else seeing this?

Comments

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @DaddyO-2 Welcome to our community in the Forum of Blossom Blast Saga. 

    Unfortunately, I can't explain to you what kind of pop-up this is. I've never seen it before and I haven't heard from other players.

    Maybe you have a screenshot so I can look at it? Thank you very much.

  • DaddyO-2
    DaddyO-2 Posts: 25

    Level 3
    edited September 2022

    Now that I asked about it it seems to have gone away. But I notice that whenever I start a new day after loading the daily booster my screen locks and I have to start the game ans restart. I want to re-install but afraid of losing the few boosters I've earned since reloading on my new phone.

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @DaddyO-2 please check your store for an update of the game first. Before a new installation, I would like to be explicit to you. You lose all boosters because they are stored locally. Only your progress and gold bars are secured on King's servers.

  • DaddyO-2
    DaddyO-2 Posts: 25

    Level 3
    https://community.king.com/en/blossom-blast-saga/discussion/comment/2380125#Comment_2380125

    And yet I need to reinstall because your product is not operating properly and that seems to be the only solution.

  • DieOmimi
    DieOmimi Posts: 41,697

    @DaddyO-2 have you checked if there is an update? 

    You can also try the following steps:

    - clear the cache

    - disconnect your device from the internet connection / go offline

    - Turn off your device completely to keep it off for a minute

    - after switching on, restore the internet connection / go online and wait a few seconds until you open the app again.

    If you reinstall, you will lose all your boosters. Therefore, this should only be a stopgap.

    Thank you for playing Blossom Blast Saga. 🌺

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