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Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem loading your game. I understand that you have tried some steps to fix this already, please could you follow our entire troubleshooting guide here and let me know how you get on:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Have a lovely weekend!
Hello Cezdiamond - thank you for your response. I have done all of that and still cannot play. The page says that my browser or graphics card is not supported. This happened yesterday - I had been playing daily before that. I can only get to the game through Microsoft Edge browser but I would prefer Chrome as that is my default browser and the one that I have been using until yesterday.Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem loading your game. I understand that you have tried some steps to fix this already, please could you follow our entire troubleshooting guide here and let me know how you get on:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
Have a lovely weekend!