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Auto turn off music?
NamTruong2001
Posts: 4,383 
What's wrong with the new update? Every time I open the app, music is suddenly turned off automatically without player's interaction. Please revert the setting back, I want to hear the music when I open the game.
Look at the picture, the button at the right side, above Policy, is grey, just when I open the game. I always set the music on. Why did you turn it off, King?
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Answers
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Thanks for your question, I'll report it.
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Hello @NamTruong2001!Hmm, I don't experience this issue in my game 🤔 Before reporting it to the Studio, it would be great to know which device you use to play BBS and get recordings of your screen with the sound on. Unfortunately, you can't submit a video in the community unless it's a link to YouTube. But it would be greatly appreciated if you could contact Player Support and share a screen recording 🙏 As soon as your video is submitted, please let me know! I'll check it with Player Support and forward it to the Studio.
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Where can I send the video exactly, while there's no place in the link I can send the video to?
I play this game on Android device.
And I have explained clearly in the post. If you think I'm making the stories, just download that game and check it out.
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It would be very helpful for us to receive a screen recording to investigate the matter and check the disruption of the music on your device. This doesn't seem to be a common issue, as we haven't received similar reports. However, we'd like to understand what might have gone wrong.
To assist us in this investigation, please fill out this form: https://soporto.king.com/contact. You'll receive a reply from Player Support and be given an option to upload the video. Once you've done that, please let me know!
Your patience is greatly appreciated 😊
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there's no box letting me upload attachment. How could I upload video/file even that necessary box is missing?
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Once you fill in the form, Player Support will contact you and you'll get the option to upload the video 😉
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Here's what I've received, no option.
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Hi again! Thanks for getting back to me! I've sent you a PM for the following guide. Let me know if you have any other questions ☺️
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I have sent the video in the PM.
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@NamTruong2001 there was an update of the app today and since this version the music is turned on by default again. It's the same with you. The version is 100.165.0.
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