Jelly_Jenny Community Manager

Hi @yusufcelik :waving: Let's have a look :eh: Could you tell what is the brand and model of your device, please? Thanks :) 

Hi @Grammy51 and welcome to our sweet Community :waving: Finding out what's wrong depends on the device you're having the issue with - are you playing on mobile (please specify Android, Apple, Kindle) or computer (Facebook, Windows 10 app)? Let me know! Thanks :) 

The new video creator role given to members in Community is something we're working on to fix. It is taking more time than expected but hopefully it's sorted out soon. Sorry for the confusion :) 

Thanks @Sukanta_Biswas Hi guys, @Renee_Lovestrom you said the box was empty? Did you happen to catch a screenshot of that? @Lady_Boden and you said the Fantastic 5 froze? At which point the game froze exactly? 

Hi @breebaby :waving: You're behind levels but does that mean you're back connected now? Just on the wrong level? 

Hello @Yannick_Demay and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help…

Hi @Judyc717 and welcome to our Community. For any ad related questions, please contact our Player Relations Team through here. Be sure to select "Privacy" as your topic and "Other legal queries" as your subtopic. Thanks for your understanding. 

Hi @Mary-Ann_Avella :waving: This idea is actually already up! You can find it here. So if you don't mind, I will close this as "already suggested" and I recommend upvoting the existing one. Thanks for your understanding! 

Hi @neisser324 and welcome to our sweet Community :waving: The shared language here is English - could you come back to us with another post in English so everyone can understand? I'll close this post for now and I'm looking forward to seeing you around :) 

The previous message wasn't pointed at you - apologies for the mix up! Okay so the end of the level wheel where you can win moves, does not have a start or stop button? It would be super helpful if you could let me know the game version number you're currently using and your user ID which you can find like this. Thanks…

Hi @Deryck Thanks for the heads up! I'll let the game team know about these graphical issues :+1: Regarding the missing stars: As King.com is running on this old platform it may cause some issues with syncing with your game that is running on the new platform and has newer features, like Sugar Stars. As king.com doesn't…

Hi @coiffard and welcome to our sweet Community :waving: Are you having this issue in Facebook? If you are, I'd recommend trying out these troubleshooting steps to get back playing. I hope that helps :)

Hi @ajt @cottman Could you get back to us with the game app version you currently have? Is the wheel that you're talking about the regular daily boosters wheel, or the wheel that you can spin after using up all your moves on a level? Also if you could specify if this happens now every time you try spinning the wheel or if…

Hi @Ed_Db and welcome to our sweet Community. It's a standard process of troubleshooting that helps us to determine if there is something wrong with the game locally in the individual player's device or the game in general. This is why the King staff as well as our fantastic Superstar team would offer the troubleshooting…