JillyJill

Pro Player

Comments

  • Hi Marisa, Thank you for contacting King Care! I've contacted King Care admin and let them know about your issue. Hopefully someone should be in contact with you by tomorrow and look into your account. Thank you for your patience, Jilly 
    in chests dont work for me ! Comment by JillyJill May 2017
  • Hello Jimmy, I've let the King Care admins know about your issue. Hopefully someone should be in contact with you by tomorrow and look into your account. Thank you, Jilly 
    in Treasure chests Comment by JillyJill May 2017
  • Hi Pauline, Thank you for contacting King Care! This may be an obvious question but have you updated your Candy Crush app in your play store? This could be the reason you're not advancing. Please check if it needs to be updated. Thank you, Jilly 
    in how can I get help Comment by JillyJill May 2017
  • Hi Joaquim, Is there a blue connect button showing on any of your screens? For example, if you're on a level, at the bottom of all the other players' scores, there should be a blue connect with Facebook button. Because sometimes during the loading, logging in, process, you can get disconnected. Jilly 
    in Impossible to connect to facebook Comment by JillyJill May 2017
  • Hello Heidi, Thank you for contacting King Care! Were you logged in through facebook or king.com? Jilly
    in Need help to get my Candy Crush to work. Comment by JillyJill May 2017
  • Hi Bobby HY, Thank you for contacting King Care! When you say your account was incorrectly closed by Facebook, do you mean that Facebook account closed or deactivated? If so you'd have to reactivate that first FB account, sign into CC and then I'll see where we can go from there to get you back on track with your new…
    in candy crush progress lost Comment by JillyJill May 2017
  • Hi Ronald, Thank you for contacting King Care! I know this may be an obvious question but have you updated the game from your Kindle store? That is the only reason I can think of as to why you can't get through. Sometimes they don't auto update like they should. Let me know, Thanks, Jilly 
    in Load episode 2436 on my kindle Comment by JillyJill May 2017
  • Hello George Young, Thank you for contacting King Care! Yes, that's exactly how it works, unlike Candy Crush Soda, this one goes to day 8 and starts all over again. Nothing wrong with your game, unfortunately that's how it goes. Take Care! Jilly 
    in How does Treat Callendar work? Comment by JillyJill May 2017
  • Hi Ann Fields, I've alerted King Care admin to your issue. They'll be able to look into your account. They should be in contact with you by tomorrow hopefully. Thank you for contacting King Care! Jilly 
    in Why do only a certain few get results when they contact King Care Comment by JillyJill May 2017
  • Hi Elliotu, Thank you for contacting King Care! It comes and goes unfortunately due to the testing phase from flash to HTML5. They said these kind of things will happen along with the daily treat calendar sorry to say. Jilly
    in what happened to the spinning wheel on candy crush? Comment by JillyJill May 2017
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