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My Candy Crush game has been reset back to level one, and my game has not loaded in over a week and i have not recieved any help at all i have sent several emails can u please help i have tryed all my computers done everything possible.
Okay Heidi, I know this sounds odd, but login through facebook and then complete level 1, go back to home screen and go back into the game. This procedure has worked for others as well. I hope it works for you, if not we'll try some other things. Do you mainly play on a computer, tablet or phone?
Jilly
Facebook
Hello Heidi,
Thank you for contacting King Care! Were you logged in through facebook or king.com?
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
