Kevin_

Game Expert

Comments

  • Hi @Tina_Rhoda, I am sorry to hear that you have been overcharged for a purchase. We will be happy to try to help but could you please Contact Support directly so that we can best further guide you. 
    in Over charged Comment by Kevin_ August 2025
  • Hi @Techz_3712, I definitely did not forget but it was the next step to try to correct the issue, however I understand that the feature is now over but please definitely let us know in case the issue happens again. In the meantime I have added a few items to your account to help with some of those reward due to this issue.…
    in Bear Climb is glitchy Comment by Kevin_ August 2025
  • I am sorry to hear that is happening again. That is in fact weird. Can you also please check that you have the latest version installed for your device's software please. Do you play on more than one device? If so does it happens on all or just one in particular? Could you please try reinstalling once more and if this…
    in The game will not load Comment by Kevin_ August 2025
  • Hi, please Contact Support directly so that we can best further assist you with this ongoing issue. 
    in visszaléptetés Comment by Kevin_ August 2025
  • I am sorry to hear you are not seeing numbers or words in the game. Can you please share a screenshot of what you see so that we can have a closer look and try to help.
    in Why I can't see any numbers or words on game? Comment by Kevin_ August 2025
  • Could you please Contact Support directly so that we can best further help you. Have a sweet day!
    in obtenir récompense Comment by Kevin_ August 2025
  • Hi @stacycrochet, I am sorry to hear that you are having trouble with what seems to be the Liquorice Lock. Could you please Contact Support directly so that we can best further look into this? 
    in Jelly lock Comment by Kevin_ August 2025
  • Hi @Techz_3712 , I am sorry to hear you are facing this trouble with the progress in the Bear Climb event. Have you tried the usual troubleshooting steps? I checked my game and at least is not doing it on mine. As a last resort try reinstalling the game to try to fix this issue. If you continue to have issues,…
    in Bear Climb is glitchy Comment by Kevin_ August 2025
  • Hey @Gravebloom I certainly understand how the troll makes you feel. I know it can be an ally at time as it allows you to earn rewards but you always have to be careful since can also be tricky and affect you. Kind of a sweet and sour relationship😪😂
    in Can someone pls explain to me Comment by Kevin_ August 2025
  • Hi @Kdubs4, I am sorry to hear that your game will not load. Could you please try reinstalling the game app? If the issue persists could you please let me know your device's make and model and confirmed your game app version? You can find this by accessing your device's settings> apps > select Candy Crush and scroll below…
    in The game will not load Comment by Kevin_ August 2025
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