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The game will not load on Android phone
Stuck on King page. I've cleared cache, restarted phone and updated the app.
Hey Cookiemae, I appreciate your concern and I am definitely aware. In this case specifically and according the issue Kdubs was facing it was recommendable to reinstall, which helped us identify it just worked temporarily.
Have a nice day!
@Kevin_ I don't know if you are aware of this but anytime it's suggested to uninstalled it removes all boosters. I think this should be the last option for any issues. That's just me. Js
I am sorry to hear that is happening again. That is in fact weird. Can you also please check that you have the latest version installed for your device's software please.
Do you play on more than one device? If so does it happens on all or just one in particular?
Could you please try reinstalling once more and if this works, please Contact Support directly so that we can best further guide you and help with your boosters.
Spoke too soon. It does not work again. Worked once. The app version is 1.308.1.1. Android phone OnePlus Nord N30 5G
I uninstalled and installed. That worked. But I now have zero boosters! All my boosters are gone! That's not good
Hi @Kdubs4,
I am sorry to hear that your game will not load. Could you please try reinstalling the game app?
If the issue persists could you please let me know your device's make and model and confirmed your game app version? You can find this by accessing your device's settings> apps > select Candy Crush and scroll below to find the details.
Have a sweet day!
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
