Kevin_

Game Expert

Hi @DebsB and welcome to the Community! I am sorry to hear that you are having constant issues with your game freezing when using special candies. Could you please Contact Support directly so that we can look further into this. Thanks!

Hi @mpster and welcome to the Community! I am sorry to hear that you had trouble with the dragons not exiting. We will be happy to try to help but could you please Contact Support directly so that we can best further guide you in this matter. Thanks!

Hi @FelipePlayzYT, I am sorry to hear that you are having trouble with the color bomb sound in the game. Could you please confirm the game version you currently have installed? You can generally find this by accessing your device's settings > apps > search for the game and the details of the version should be there. Also…

Hi @kitpin, I am sorry to hear that you are having trouble with the sound in the game. Could you please confirm the game version you currently have installed? You can generally find this by accessing your device's settings > apps > search for the game and the details of the version should be there. Also can you please…

Hi again Kristie, please note that the announcement explains about the removal of the feature so unfortunately there are no plans of its return right now. If you mean for additional features that may be added to improve the gameplay experience, I am afraid there is no specific timeframe they will be added, my best advice…

Hi @KristieC, I certainly undestand your point as you enjoyed the feature however please note that this is not a bug or a temporary glitch, but a planned change. Keep in mind you can learn more about this change on this announcement made.

Hi @Paindoll, my apologies, I got mixed up with the games and platforms, Pyramid Solitaire Saga is not available for Windows or Facebook and can only be played through App Store or Google Play.

Hi @Paindoll and welcome to the Community! You can access and download Pyramid Solitaire Saga directly from App Store, Google Play or Windows. Hope it helps and you are able to enjoy the game!

Hi @babygirl210, I am sorry to hear that your Gold Bars are dissapering. I would like to assure you that these are saved with our servers, so they shouldn't go missing. Could you please Contact Support directly so that we can best investigate what is occurring for you. 

Hi @Nn11223344, I am sorry to hear that you are facing these connection issues. Could you please ensure that you follow all the recommendations listed on Technical & Connection Issues depending your device. If you continue to have troubles, please Contact Support directly so that we can best further guide you.