Kevin_

Game Expert

Comments

  • Hi Trixie and welcome to the Community! Could you please share a screenshot showing this message you see about someone else having baked the cake?
    in Why is it when I’m baking a cake it tells me that someone else baked it Comment by Kevin_ November 13
  • Hi Swaggerty and welcome to the Community! I am sorry to hear that you have lost your coins. Have you ensure that you have reconnected into your King account? Can you see your level progress? If the coins are still missing, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to…
    in Help with coins Comment by Kevin_ November 13
  • Hi @HIDEFOCH, I am sorry to hear you are having trouble with the bears. Could you please make sure that you have the latest app version of the game installed? I was also having the issue with the bears not going through the straws but it seems to have been corrected already as it worked for me. Could you please give it a…
    in Error en nivel 9693 candy crush soda Comment by Kevin_ November 11
  • Hi @dawnmohrbacher, I am sorry to hear that you have lost your boosters and having trouble with purchasing. Thank you for the tag @christinewupp . Have you opened a support ticket as Kiara and Christine have suggested? I tried searching for a ticket with your email address but was unable to locate any. If you have already…
    in All my bonuses are gone (balls, stripes, fish etc) Comment by Kevin_ November 11
  • Hi Tracie, it is possible to obtain a refund from Microsoft, however of course they must have their policies etc.. and perhaps not all are available to be refunded for certain reason. However if you wish we will be happy to help you out and ensure that you at least receive any missing items. Please check out our Help…
    in Delicious Offer Comment by Kevin_ November 8
  • Hi @MollyS I have replied to you on this thread to try to help you out with the charges.
    in Pay but did not receive what was paid for Comment by Kevin_ November 8
  • Hey @MollyS , I understand your concern about the charges and as I mentioned unfortunately from our end we are unable to process refunds. However helping you get the items is something we can definitely help with. I tried searching for a ticket/email as you mentioned having reach out on another thread, but was unable to…
    in Delicious Offer Comment by Kevin_ November 8
  • Hi DreamDancer, I am sorry hear that the page does not load when prompted to log in. Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection:…
    in anyone else getting prompted to relog onto facebook Comment by Kevin_ November 7
  • Hi Sharry, I am sorry to hear that you had issues with your purchase. Could you please check out our Help Center + chat bot and choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible. However if you have any issues…
    in Pay but did not receive what was paid for Comment by Kevin_ November 7
  • Hi there Chelleb, I am sorry to hear that your game freezes during contests due to these Ads. Could you please help with some additional information in order to report these Ads: Game where they saw the Ad Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in…
    in Ads freeze Comment by Kevin_ November 7
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