Kevin_

Game Expert

Thanks for the tag @johamilton . Thanks for all the additional details @ambermartens , just to confirm is there an specific moment when the game freezes? Is it at the end of the level once completed? Does this only happens while at the Star tournament? When you had regular levels, did you have any issues?

Hi @ambermartens, I am sorry to hear that you are facing these issues. Could you please share with me the following information in order to further best try to help: Game Version: (you can check this on your App store by searching for your game app) Device Model: ( Please follow here to get your Model) OS: (Check this kink…

Hi @Burndog, I am sorry to hear that you are having toruble with purchasing this offer. Please note that our team has been made aware of the issue and we are working hard to resolve it as soon as possible.

Hi @rabrymer45 I am sorry to hear you are having trouble with this wheel and your purchased items not being fully received. We will be happy to try to get you going but could you please Contact Support directly so that we can best guide you. 

Hi @Fishyalo, I am sorry to hear you are having trouble with your Episode Race progress. We will be happy to do our best to get you going but could you please Contact Support directly so that we can best further support you. 

Sorry with taking long getting back to you. I appreciate your confirmation. Could you please share with me your in game User ID?

Hi @rmoghul Could you please complete the following recommendations and let me know your confirmation in case you still have trouble with seeing the tournament: Make sure you are connected to your account, and your Internet connection is stable. If you log out and back into your account, the event might need some time to…

Hi @cin_abreu, Could you please complete the following recommendations and let me know your confirmation in case you still have trouble with seeing the tournament: Make sure you are connected to your account, and your Internet connection is stable. If you log out and back into your account, the event might need some time…

Hi @Vivisca, I am sorry to hear you are having trouble with level 8585. I understand that this level is looking very difficult to pass and after having a thorough look at the level myself, I agree that while challenging levels are a large part of the fun of the game, this particular level may need some additional attention…

Thanks for the clarification, please share all this information by Contact Support so that we can best accomodate and help you with this situation. Thanks!