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I received the message that I passed to the first round of qualifying but today it no longer shows that I am in the qualifying round. The purple stars appear in my game
If you don't see an All Stars countdown timer for the next round, similar to mine in the screenshot below, then you are no longer part of the tournament and I fear that there is nothing you can do at this point.
I need help please
I nees help please
Hello!
I’m logged in to my account that I’ve been using since 2012.
I’ve had this problem for more than a week and I’ve already made some attempts to log out and log in again.
The date and time of my cell phone are correct (follows below image with the configuration).
I haven’t been out of the country.
Thank you!
Hi @cin_abreu,
Could you please complete the following recommendations and let me know your confirmation in case you still have trouble with seeing the tournament:
Hello again @cin_abreu🙋♀️ Thank you for replying back!
I will escalate the issue to our Game Experts' team. Please bear with us🙏
Hello
Thank you for the feedback
There is no update available
I’m on version 1.299.2
Follow print
Hello @cin_abreu🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the All Stars Tournament in your game!
Did you check the App Store and make sure that there are no available updates? Can you tell me which version of the App do you have right now?
It still hasn't worked. Yesterday I already passed several stages. I also received the email saying that I was in the qualifiers. I have already restarted my cell phone. My device is an iPhone 16
Hi @cin_abreu 👋
Thanks for reaching out!
From your screenshots, it looks like you did qualify for the first elimination round of All Stars, congratulations 🎉🎉
Sometimes, there may be a short delay before the next stage becomes fully visible. We recommend:
Playing a couple of levels as this usually helps refresh the event and trigger the next steps. Checking the Events tab and looking for the All Stars tile to track your progress.
If the issue still persists after playing a few levels, feel free to come back and let us know. We’re here to help!
Good luck in the tournament and you're doing amazing ⭐️
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The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Is there a game update available in the game and community?
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
